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How to manage your account and it's features.
The calculator is designed to consider the combination of items before it determines the true shipping cost. Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.
We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK.
We’re working hard to expand across the globe. Let us know where we should ship next by contacting: [email protected]
As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.
Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment.
Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.
To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.
On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery. If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact our customer service team.
The Shipping Wizard tool is synced to the actual shipping service's computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!
There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.
Antique on Facebook. Social networking is an important part of an online business. We want to let all shops know that Antique is active on Twitter, Google+, Pinterest, Instagram and Facebook, and we invite you to join us. All services are free to join and as a shop owner you can use these services to promote your own shop too.
The My Account page is where you can view Antique account information including:
When shopping or browsing on Antique, you can access your My Account Overview page by selecting My Account located at the top of any page on our site.
To change your account email address:
Commonly asked questions about refund
When you are signed into your own shop and are viewing your item pages, Antique's system automatically knows where you are located, and will display the price for shipping the item to your country.
Determined After Checkout is no longer a shipping option available to US based shops.
For large items which require specialist packing and transport, the Freight option may be selected, and then the shipping can be calculated by the shop owner after the buyer has submitted the Purchase Order.
Commonly asked questions about payment
We build our marketplace from 2011. You can refer to our site for more information. Thank you.
Just enjoy creating your seller account on our marketplace. You just need to create account as a customer account, then choosing vendor account and follow our instruction.
Report an item as Sold once you are sure the buyer has received the item and does not wish to return it. Until that time, the item should be left marked Sale Pending.
PayPal recently announced that customers in Turkey will no longer be able to send or receive money with PayPal as of June 6, 2016. PayPal’s payments license has been denied by the local financial regulator forcing PayPal to suspend their Turkish business operations. PayPal continues to work with local officials in Turkey to obtain the necessary approvals to begin services again in the future. PayPal is accepted as a method of payment in 203 countries and regions. For a complete list of all of the countries and regions that accept PayPal, please review the list on PayPal’s website.
From time to time we see photos that can often be significantly improved just by improving light or background. Sometimes, only new equipment will help, but it can be done with minimal expense. Even if you already take good photos of your items, there are likely some tips below that you can use.
The word 'memorabilia' refers to objects connected to an event worthy of remembering. Items simply bearing the signature of their maker, such as art glass or pottery, are not memorabilia. The fact that an artist or studio name can be found on a production piece, where it has been placed in order that it may be easily differentiated in the marketplace from articles produced by others, does not grant that item historic or memorable attributes that it did not previously possess without the signature.
Antique on Twitter. Social networking is an important part of your business. We want to let all shops know that Antique is now active on Twitter, Google+, Facebook, and Pinterest and we invite you to join us. All services are free to join and as a shop owner you can use these services to promote your own shop too.
We’re working hard to expand across the globe. Let us know where we should ship next by contacting: [email protected]gmail.com
Buyers must register with a shipping address before they can make a purchase on Antique. The Shipping Wizard then automatically calculates the total from your shop's zip code to the buyer's zip code.
No problem. Antique has a site-wide return policy that states that a buyer may return an item for any reason by contacting the shop within 3 days of receiving the item. Our policy also includes helpful step-by-step guidelines to ensure a smooth return process, and a pleasant buying experience.
Shops who choose to close permanently and who have at least $1 in their account may request and receive a refund of their credit balance. Shops must make their refund request at the time of closing. For shops who close other than the last day of the month, maintenance fees will be pro-rated.
Paid options such as Paid Featuring are non-refundable. Any non-refundable option will be clearly stated as such in advance. Shops will receive their refund via PayPal 30 days from the time they request it, provided there are no unresolved transactions.
Lcukyluke on September 13, 2017
Luckyluke on September 13, 2017