1. Shipment method:
Items you have selected will be shipped through one of the following carriers: UPS, FedEx, United States Postal Service and LTL Freight for oversized items.
2. Shipping, Handling & Processing Fees:
Shipping, Handling, and Processing fees are calculated on an order by order basis, taking into consideration carrier shipping costs based on, number of items, packaging, warehousing, insurance, parcel weight, size, and shipping distance. Heavier and larger parcels shipped longer distances will, naturally, carry a higher Shipping, Handling and Processing cost.
When you enter the zip code in the requested field, the calculator will determine the shipping and handling fees for your order. To preview the shipping costs before you place your order, simply proceed to checkout, fill out your customer information, including shipping address and select "Continue”. Your shipping charges will be outlined for you.
PLEASE NOTE: The shipping calculator on the website may not provide an accurate quote for the freight shipment of Oversized Items. When shipping arrangements are made with the trucking carrier that will handle your delivery, the Customer Service Center will contact you before additional charges are added to cover freight/shipping costs.
3. Order processing & Delivery time:
All estimated ship times are indicated on the website. Most items will ship within 7-10 business days. This is the approximate time an item takes to leave the warehouse after the order is placed and processed. We at Mcaps Inc, strive to ship faster than the designated ship times whenever possible, and often we do! After your order is processed, you can log in to your store account and check the My order of your shipment.
4. Shipping Locations:
We ship to all 50 United States. Please note, additional fees may apply and certain items may be restricted. You may contact our Customer Service Team for more information pertaining to these items.
5. Missing Packages:
Once your package is shipped from our warehouse, you are provided an email with the tracking confirmation number. You may also log into your online store account to check the status of your individual orders. Your order’s normal processing time frame for it to leave our warehouse is 7 – 10 business days and you may expect delivery within 1 – 8 business days from that time. If you do not receive a notification regarding your shipment or your physical shipment within this time frame, please contact us at 713-941-1300 immediately to file a claim to have us investigate your missing shipment with the shipping carrier.
6. Returned Packages:
If your shipment is returned to our warehouse, we will attempt to contact you at the email address provided within 3 – 5 business days of the return. If you are unsuccessful reaching you by email, our Customer Service Center will call the number provided at the time of checkout. Any packages returned due to an insufficient address may result in an additional processing fee to be resent.
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